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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ERIC BROWN

April 22, 2025

5  out of  5
rating by ERIC BROWN
"I get prompt and courteous service and very pleased with JW Cooper and staff. Kaitlin is amazing!"
We responded:
"Eric, Thank you for the kind words and your business! Kaitlin does a great job with all our customers! Call or come by anytime. "
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Tiffany Hermann

April 22, 2025

5  out of  5
rating by Tiffany Hermann
"Heather beard is great to work with at this office. She makes things seem so easy. And she was able to beat a lot of quotes from other companies."
We responded:
"Thanks for the 5 Star review Tiffany! We work hard to make this easy for you! Thank you for your business!!"
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Tanner c.

April 21, 2025

5  out of  5
rating by Tanner c.
"Amazing place to get car insurance they are so kind and trustworthy they treat u better than family!"
We responded:
"Thanks for the great review, Tanner!! We try hard to make insurance easy! Thank you for your business!"
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Sonnn 7

April 18, 2025

5  out of  5
rating by Sonnn 7
"Ms.Heather is 5 Star"
We responded:
"5+++ Star!!! Thank you for your business and I'm glad Heather took good care of you. She is awesome! We're here for you 24/7!!"
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Mike Powell

April 17, 2025

5  out of  5
rating by Mike Powell
"Mr.Cooper and his staff have always been very helpful and have always been prompt to respond any time I have needed anything. Thank you Jan and staff for a job well done"
We responded:
"Thank you Mike!! Have always enjoyed being your Insurance Agency! Thank you for your business!"
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Josh H

April 3, 2025

5  out of  5
rating by Josh H
"Very helpful and informative have been using them since the beginning"
We responded:
"Thank you for taking the time to leave a review! We appreciate your business and are here help anytime! "
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Chad Kelly

April 3, 2025

5  out of  5
rating by Chad Kelly
"Awesome, friendly, and local staff! Amazing customer service! Kaitlyn rocks. She's been so helpful from day 1. From a friendly welcome to a friendly reminder my premium is due, this office has been a breath of fresh air. It's awesome being helped by staff actually trying to help. That's super rare in this area these days."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Thank you for your business!!"
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Ronald Lewis

March 25, 2025

5  out of  5
rating by Ronald Lewis
"My parents were State Farm clients since the early 80's. The peace of mind they always had about the quality of service is something I remember. Now I have auto and motorcycle insurance with them and the peace of mind I need. The staff at JW Coopers office is nice and friendly and always will to work with you no matter you situation. Plus, having a local agent is always better then just a random voice on the phone. I can't say enough good things about the smiles and quality service I experience with J W Cooper and his experienced staff. Looking for quality insurance then you owe it to yourself to give them a call. Make it a great day."
We responded:
"We appreciate your review and your business!! We are delighted to know you had a great experience with our State Farm office. If you need any help in the future, please don’t hesitate to reach out. Glad we can help with your car insurance!!"
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Hannah Platt

March 10, 2025

5  out of  5
rating by Hannah Platt
"Absolutely recommend this firm to anyone! Kaitlin was amazing and helped us find the best rates in the state!"
We responded:
"Thank you for your 5-star review! Happy to know Kaitlin did a great job for you! She is awesome! Thank you for allowing us to be your State Farm Agency!"
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Jennifer Edwards

February 25, 2025

5  out of  5
rating by Jennifer Edwards
"We love this office! Always helpful, and very knowledgeable of any concern we bring up!"
We responded:
"Thank you for great review of our State Farm office! Always happy to help with your insurance questions and needs! Looking forward to being your Local Agency for many many years!!! "
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Justin Griffin

February 11, 2025

5  out of  5
rating by Justin Griffin
"They stopped everything they were doing, 10 minutes from quitting time, to help me get a new policy together for home and car. Very helpful and professional. Even followed up over the weekend. Looking forward to a long relationship."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Appreciate your business!!"
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Devon Herndon

February 7, 2025

5  out of  5
rating by Devon Herndon
"A 5-Star Experience with an Outstanding State Farm Representative – Kaitlin! I cannot say enough amazing things about my experience with Kaitlin at State Farm! From the moment I reached out, she went above and beyond to ensure that every step of the process was not only seamless but also incredibly stress-free. What stood out the most was Kaitlin’s patience, knowledge, and genuine care for my needs. Insurance can often feel overwhelming, but she took the time to explain everything in detail, making sure I understood all my options. No question was too small, and she never made me feel rushed. Instead, she walked me through each step with a level of professionalism and kindness that truly set her apart. She didn’t just treat me like another customer—she treated me like family. Kaitlin’s ability to break down complex information in a clear and relatable way made all the difference. She was proactive, responsive, and truly had my best interests at heart. It’s rare to find someone so dedicated to their clients, but she embodies what exceptional customer service should be. Thanks to Kaitlin, I feel confident and secure in my policy choices, knowing that I have the right coverage for my needs. If you’re looking for someone who is knowledgeable, compassionate, and truly invested in helping you, look no further than Kaitlin at State Farm! ⭐⭐⭐⭐⭐ Highly Recommend!"
We responded:
"Devon,Thank You for the review!! You’re right, Kaitlin does a fantastic job for our customers! We work hard to keep insurance simple. Thank you for choosing my State Farm Agency for your home and auto insurance. We appreciate your business!!"
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Dustin Howard

February 5, 2025

5  out of  5
rating by Dustin Howard
"Great pricing and very friendly agents"
We responded:
"Thanks Dustin! Glad we can be your insurance agency and appreciate your business!!"
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lorna cates

February 5, 2025

5  out of  5
rating by lorna cates
"We have been with Jan Cooper State farm for years. Wouldn't trade them for nothing always friendly and there help."
We responded:
"Thanks Lorna!! Love being your agent! We’re here for you!"
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Kenneth Jones

February 3, 2025

5  out of  5
rating by Kenneth Jones
"Was very pleased with my agent very professional"
We responded:
"THANK YOU for the review! We are happy to know you had a great experience with our State Farm office. If you ever need any assistance in the future, give us a call. We are here to help!"
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Kimberly Fleming

February 3, 2025

5  out of  5
rating by Kimberly Fleming
"Jan is very personable, professional, and helpful. Highly recommend dealing with him for any insurance needs. The customer service is unmatched."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to be your LOCAL Insurance Agency and appreciate your business! If you ever have any questions or need assistance, we’re here to help!"
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Judith Schmitt

January 29, 2025

5  out of  5
rating by Judith Schmitt
"I have been doing business with JW Cooper since 2012. I have been a State Farm customer since 1967. Blessed that over that time I have had very few claims. The last big claim was in 2017 with roof, trees and fence from hurricane. I had a check for damages right away. Mr. Cooper and his staff are very friendly and knowledgeable. I appreciate doing business with them. Judith Schmitt Ling."
We responded:
"Thank you for the kind words! Have enjoyed being your LOCAL Agency and appreciate your business!!"
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Kenzie Daniel

January 6, 2025

5  out of  5
rating by Kenzie Daniel
"The absolute best ! Helped me every way possible and made sure I was satisfied. Highly recommend"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Drast NYC

December 20, 2024

5  out of  5
rating by Drast NYC
"J W Cooper State Farm Team are amazing processional courteous and attentive. Thank you, J W Cooper & Kaitlin."
We responded:
"Thank you for choosing my State Farm Agency for your insurance needs! We appreciate your business!"
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Daniel Fleuren

December 20, 2024

5  out of  5
rating by Daniel Fleuren
"Always receive great service from Heather. She takes time to understand my needs and ensures that I get all the necessary information and support. Highly recommended!!!"
We responded:
"You’re right, Heather is awesome! Thank you for choosing us to handle your car insurance! We appreciate your business!"
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Prentiss Greene

December 20, 2024

5  out of  5
rating by Prentiss Greene
"Heather was so helpful and very sweet!"
We responded:
"Glad you had a great experience with Heather. And Thank You for the opportunity to earn your business! We want to be your LOCAL State Farm Agency!! "
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Teresa Warren

December 14, 2024

5  out of  5
rating by Teresa Warren
"Heather did a great job getting my policy started. She was always available and responded promptly each time I contacted her. I'm looking forward to a great experience with State Farm!"
We responded:
"Glad we could be here for your insurance needs! Heather does a great job! Call us 24/7!"
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Cynthia Harris

December 12, 2024

5  out of  5
rating by Cynthia Harris
"They always so helpful ♥️"
We responded:
"Thank you for the review! Glad we are your Local Insurance Agency. We’re here for you 24/7!"
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Valentin Contreras

December 4, 2024

5  out of  5
rating by Valentin Contreras
"Very friendly and knowledgeable. Explained everything so I understood what I was getting."
We responded:
"Thank you for your feedback! We are thrilled to help you with your insurance needs and be your LOCAL State Farm Agent! Call us anytime!"
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David Noel

December 4, 2024

5  out of  5
rating by David Noel
"The people at Jan cooper State Farm are some of the best insurance agents that I’ve had the pleasure of talking with. They’re very knowledgeable and go out of their way to help when I need it. If anyone is looking for a great insurance company to go too please consider the agents at Jan cooper state farm"
We responded:
"THANK YOU for the positive feedback! Appreciate your business and love being your LOCAL State Farm Agency!!"